A scandal erupted at a restaurant in Ibiza after a customer was charged 12 euros for a handbag hook added to the bill. The incident sparked widespread public outcry and drew the attention of consumer protection organizations.
The incident occurred at Wakame, where a customer found an extra charge on her receipt for the so-called “gancho bolsa”—a small accessory that hangs a bag from the table. According to the woman, the waitress insisted she use the item without warning her of any cost. After she agreed, the charge appeared on her final bill.
The customer shared her experience on social media, prompting a strong reaction from locals and visitors alike. Many criticized the practice, calling it unfair and misleading.
The restaurant management explained that they began charging for the hooks after many customers started taking them home, assuming they were free souvenirs. They claim the service is optional and the charge serves as a deposit, which is refunded if the accessory is not taken.
However, representatives of the consumer federation Facua believe that such policies violate clients’ rights. According to them, the price of the hook is significantly inflated compared to its actual value, and the lack of clear information about the charge can be misleading. The organization points out that, by law, a restaurant must inform customers in advance about any additional services and their costs, so that the client can choose whether to accept the offer or decline it.
Facua has contacted the Directorate for Consumer Affairs of the Balearic Islands government, requesting an investigation and, if necessary, sanctions against the establishment. The organization emphasizes that such cases may be seen as the imposition of paid services, which is contrary to both national and regional legislation.
The Balearic Islands authorities have already launched an investigation into the incident. If violations are found, the restaurant could face administrative penalties. Experts remind that any additional services in the catering industry must be clearly indicated and agreed upon with the customer before being provided.
The scandal in Ibiza has once again raised questions about pricing transparency in Spanish establishments and the need to protect consumer rights. Many experts believe that such situations can negatively impact the reputation of tourist regions and trust in local businesses.
