The latest study by OCU (Organización de Consumidores y Usuarios) has changed perceptions about who truly sets the standards in Spanish online retail. PcComponentes, despite pressure from major international chains, took the top spot in customer satisfaction rankings. This success is no accident: the Spanish retailer focused on what matters most to people — reliability, speed, and clear policies.
While many stores promise a lot but don’t always deliver, PcComponentes has managed to build its processes so that customers don’t face unpleasant surprises. Orders arrive on time, delivery terms are transparent, and if something goes wrong, the issue is resolved quickly and without unnecessary hassle. It’s these kinds of details that build trust, which can’t be bought with advertising or discounts.
Logistics and Delivery Times
In 2025, more than 95% of orders placed through PcComponentes were delivered within the promised time — usually within a day or two. This is especially important for those who need tech products or components by a specific date. Free shipping across mainland Spain for orders over 50 euros and clear terms for other regions eliminate unpleasant surprises during checkout.
Transport issues, delays, or unclear rates are often sources of customer dissatisfaction in other stores. Here, the company pays attention to details: each stage is monitored, and customers always know where their package is. This approach reduces stress and makes the shopping process predictable.
Service and Support
The PcComponentes support team is based in Alhama de Murcia and includes more than 90 specialists. If an issue arises, the company commits to resolving it in less than 24 hours. In 2025, customer satisfaction with the service reached 4.2 out of 5—a score rarely seen among competitors.
Customers note that their requests don’t get lost in endless queues, and solutions are delivered quickly and to the point. This approach is especially valuable when purchasing electronics, where time often plays a decisive role. Unlike many chains where customers wait weeks for a response, here issues are addressed promptly.
Real Customer Experiences
Many Spaniards share stories of how PcComponentes helped resolve difficult situations with delivery or product returns. In one case, when a transport company made a mistake, the store didn’t shift responsibility but immediately proposed a convenient solution. This not only saved time but also strengthened trust in the brand.
Such examples show that PcComponentes aims not just to make a sale, but to retain customers for years to come. While competitors often limit themselves to formal replies, the Spanish retailer opts for a personalized approach and quick response.
Financial Results and Outlook
In 2024, PcComponentes reached a turnover of 710 million euros, with more than 90% of sales coming from the online channel. This proves that its focus on digital technologies and service has paid off. However, as noted by OCU, it is not sales volume that defines success, but the ability to turn market weaknesses into advantages.
While other companies focus on discounts and promotions, PcComponentes invests in processes that directly impact customer loyalty. Streamlined logistics, transparent conditions, and prompt support have become the factors that keep clients loyal even when prices are equal.
PcComponentes is a Spanish online retailer specializing in electronics, computer components, and home appliances. The company was founded in the early 2000s and quickly became a market leader domestically. Thanks to its focus on service and continuous improvement in logistics, the brand has become well-known not only among professionals but also among everyday consumers. Today, PcComponentes is considered one of the leading examples of successful e-commerce growth in Spain.
