The Catalan authorities have announced a major expansion of their citizen service center network. By 2026, the region will see the opening of four new permanent offices, alongside five mobile units that will travel to hard-to-reach municipalities. A budget of 13 million euros has been allocated for this project, which aims to significantly improve access to public services for residents across the autonomous community.
Since the start of this legislative term, a center has already opened in Tarragona, serving 35,000 people in a short period. Additionally, a temporary site in the Ciutat Vella district of Barcelona has been expanded. Over the next two years, new offices are planned to open in La Seu d’Urgell and Puigcerdà in the province of Lleida, as well as in Vilafranca del Penedès and the Eixample district of Barcelona. The Eixample office will operate in a temporary location until 2031, after which it will move to a permanent facility.
Future outlook
In 2027, the network will add centers in Tremp and Lleida, as well as a new office in Ciutat Vella. In Tremp, a temporary unit will open first, with a permanent center to follow by 2029. These developments will complement the existing centers in Girona, Tortosa, and Manresa. As a result, the total number of permanent offices in Catalonia will reach eleven, with staffing increasing to 162 employees.
At the same time, starting from the second quarter of next year, five mobile offices will begin operating in 80 remote municipalities. These offices will allow residents to handle administrative matters without needing to travel to larger cities.
Access for All
According to Albert Dalmau, head of the Department of Presidential Affairs, these investments are aimed at strengthening territorial cohesion. All new centers will follow a one-stop-shop model, allowing visitors to process any documents and receive consultations on all matters related to regional administration without leaving their municipality.
In addition to the physical offices, Catalonia has already launched a virtual support service. In its initial phase, it employs six specialists who handle up to a hundred inquiries each week. This approach makes it possible to reach even more residents, especially those who prefer interacting with government services remotely.
