Thousands of Digi mobile users across Spain faced unexpected trouble today: their phones lost connection and mobile internet went down. Subscribers nationwide report being unable to make calls or access the internet. The situation triggered a wave of frustration and confusion among customers unable to contact loved ones or handle work matters.
The problem affected not just specific regions but virtually the entire country. On social media and specialized forums, users say the outage is widespread. Many first tried to restart their devices or change SIM cards, but that did not help. It quickly became clear the issue was not with the phones or settings, but stemmed from technical failures within the operator itself.
Digi staff are currently working to resolve the outage. Preliminary reports indicate a major technical malfunction has impacted core mobile network infrastructure. Emergency teams have been deployed to identify and fix the cause. Service is expected to be restored within hours, though no precise timeline has been given yet.
Outages of this scale are rare, especially among major operators who typically have backup systems and contingency plans. However, Digi’s rapid customer growth in recent years has put additional strain on the network. In 2025, the company broke records for new connections and number porting, making it one of the leading mobile providers in Spain.
Despite current difficulties, Digi continues to maintain its position thanks to affordable rates and reliable service quality under normal circumstances. The company has already stated it does not plan to raise prices in 2026, unlike many of its competitors. This decision helps retain customer loyalty, even as today’s situation presents a serious challenge for the brand’s reputation.
For now, subscribers can only wait for service to be restored. Many are hopeful that Digi will resolve the issue quickly and take steps to prevent similar incidents in the future. The company’s call center operators are asking customers to remain calm and promise to keep them informed about progress in resolving the outage.
