A scandal has erupted in Málaga over a café located in the Plaza Mayor shopping center. This summer, several visitors discovered they had to pay an extra charge for glasses with ice, even though this service was not listed on the menu or any information boards in the establishment.
The consumer association Facua has appealed to the regional authorities in Andalusia, calling for an inspection of the café’s operations. According to representatives of the organization, customers were unpleasantly surprised when they were charged 10 cents for each glass with ice they ordered to cool their drinks. This charge was not disclosed in either the paper or digital menu, nor was it posted anywhere in the café.
Affected customers state that they were not warned in advance about the additional fee, which, according to Facua, infringes on consumer rights. The organization believes that the lack of information about such charges prevents clients from making an informed decision—whether to accept the service or refuse it.
Facua insists that such a practice may be seen as imposing hidden terms and is demanding that authorities inspect the café. The association also calls for the possibility of opening administrative proceedings against the establishment for violating rules on providing price information.
Spain enforces strict regulations requiring food service establishments to clearly inform customers of the prices of all offered services and products. Any additional charges must be disclosed in advance on the menu or in visible areas within the establishment. Violating these rules may result in fines and other sanctions from regulatory authorities.
The incident in Malaga sparked public outcry and prompted discussions about pricing transparency in the hospitality sector. Many consumers note that similar situations occur in other cities across the country, especially in tourist areas where customer turnover is high and regulatory oversight may be insufficient.
Experts emphasize that providing clear pricing information is a key element in protecting consumer rights. Transparency in this regard helps prevent conflicts and fosters trust between establishments and their patrons.
The regional authorities of Andalusia have already started reviewing the complaint and promise to carry out the necessary inspections. If violations are found, the café may face administrative penalties.
So far, representatives of the establishment have not commented on the situation. Meanwhile, consumer associations are urging residents and visitors in Malaga to be vigilant when visiting cafés and restaurants, and to promptly report similar incidents to the appropriate authorities.
