A Citroën C3 Aircross leased from Ayvens has been stranded in a workshop for over 90 days. The client’s ordeal exposes deep flaws in the company’s after-sales service and raises questions about Spain’s biggest rental fleet.
María Encarnación Sánchez has been without her Citroën C3 Aircross for more than three months. She signed a leasing contract with Ayvens in May. On June 29, her car went into an Ayvens workshop. It has not come back out.
The problem runs deeper than a broken part. The system itself has failed. After the car arrived, it took until July 11 for a full assessment. Five days later, the workshop ordered a steering axial joint. The parts that arrived did not fit. That was the start of a long wait. Over 90 days have passed. Sánchez has filed two formal complaints. One for the slow assessment. Another for the endless repair delay.
Ayvens manages over 264,000 rental vehicles in Spain, making it one of the largest fleet operators in the country.
Ayvens runs a fleet of more than 264,000 rental vehicles in Spain. The company says the delays are out of its control. Ayvens blames supply chain problems and points to the workshop, even though Ayvens chose the repair center. Their response? Sympathy, but no real help. No alternative car. No compensation. Sánchez asked to end her contract for breach of service. She has not received an answer.
Consumidor Global pressed Ayvens for answers. The company admitted the repair had dragged on. They said it was hard to get the right parts. Ayvens promised a replacement car and said the Citroën would be moved to an official Citroën service center. Sánchez says she has heard nothing about a substitute car or the transfer. No updates. No action.
Sánchez has a warning for anyone thinking of leasing from Ayvens. She urges people to check reviews on Google and Trustpilot before signing. Her story is not unique. It points to a bigger problem. Despite its size, Ayvens does not appear in rankings of Spain’s best rental companies. That says a lot about its after-sales support.
Recent industry reports highlight that Ayvens is actively restructuring its business model through investments in technology and artificial intelligence to improve operational efficiency by 2029. However, according to Seeking Alpha and other financial analysts, unresolved customer complaints and delays in after-sales service can pose significant reputational risks for such large-scale operators.
Spain’s car rental market is tough. New players and old names fight for trust. International brands are moving in fast. Geely’s recent push into the Spanish EV market, as reported earlier, shows how quickly things can change. In this climate, Ayvens’ failure to fix a simple repair does more than hurt its image. It puts its future at risk. Reliability is everything.
This case shows a clear gap between Ayvens’ size and its service. When Spain’s biggest operator cannot deliver basic after-sales help, the problem is bigger than a missing part. For customers, the lesson is simple. Big companies do not always mean better service. A contract only matters if the company stands by it when things go wrong.
