Modern life is impossible without stable internet access. Any disruption in your home network can throw off your daily routine, especially if you rely on it for work or important online tasks. Digi users in Spain have repeatedly faced situations where familiar troubleshooting methods fail to restore the connection.
In most cases, when the internet suddenly goes out, the first thing people do is rush to reboot the router. This response has become almost automatic—turn the device off, wait a bit, and turn it back on. Sometimes, this method actually works and the network comes back. But there are times when, even after several attempts, the internet remains unavailable.
Hardware check
Digi installs various router models in customers’ homes, most often from the ZTE brand. Despite differences between models, the reboot procedure is the same for all. Completely disconnect the device from power, wait at least 30 seconds, then plug it back in. Afterwards, just wait for all indicator lights to turn on, signaling the router is ready to operate.
However, if the internet doesn’t return after these steps, it’s worth considering: the issue might not be with your equipment. Sometimes, disruptions are caused by technical work or outages in your area. In such cases, personal attempts to fix the problem won’t help.
When rebooting doesn’t help
If the standard method doesn’t work, Digi recommends not wasting time on experiments and contacting customer support right away. You can do this in several ways. The fastest is to call the toll-free number 1200, available every day from 7 a.m. to midnight. Operators will help identify the cause of the issue and advise you on next steps.
In addition, Digi is very active in responding to requests on social media. Messages are accepted from 8 a.m. to 11 p.m., including weekends. For those who prefer written communication, there is email and a special form on the website where you need to provide your contact details and describe the issue.
Alternative solutions
Sometimes users consider upgrading their router to a newer model. This is possible—you can ask the operator to replace your device or buy a new router yourself. It’s important to remember that not all models are compatible with the Digi network, so consult with company specialists before purchasing.
In some cases, outdated equipment or incorrect settings may be the cause of frequent issues. If you’re not sure you can handle the technical details on your own, it’s better to leave the diagnostics to professionals.
Frequently Asked Questions
What should you do first if you lose your internet connection? The simplest step is to restart your router. If that doesn’t help, don’t rush to reset it to factory settings, as this can make restoring the connection more complicated. It’s better to contact Digi support and wait for a specialist’s consultation.
How do you properly restart your router? Unplug the device from the power supply, wait half a minute, and then plug it back in. If the internet still doesn’t appear, the problem may be on the provider’s end.
Can you replace the router yourself? Yes, but first make sure the new device is compatible with the Digi network. Otherwise, you may encounter additional difficulties when connecting.
