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Inditex Reports Record Profit as Marta Ortega Stresses Customer Focus

Inditex Reports Record Profit as Marta Ortega Stresses Customer Focus RUSSPAIN.com © russpain.com
Inditex Reports Record Profit as Marta Ortega Stresses Customer Focus © russpain.com
Inditex posted its highest-ever profit, while sales and dividends also reached new peaks. Marta Ortega emphasized close customer ties as the company expands internationally and invests in technology.

Inditex reported net profit of €6.22 billion for fiscal 2025, up 6%. At the annual shareholders’ meeting, president Marta Ortega said international growth and technological change must not come at the expense of customer ties or the company’s basic values. Sales reached €39.864 billion, up 3.2%, giving the group a net margin of about 15.6%. The fiscal year ended on January 31, 2026. The results confirm Inditex’s position as the world’s largest fashion retailer.

Ortega, who leads the Galician multinational, pointed to the company’s culture as its basic asset in an era shaped by artificial intelligence and economic uncertainty. She argued that international presence makes sense only if it helps Inditex understand diverse realities and maintain honest, relevant relationships with clients. Ortega acknowledged AI’s transformative potential, but said the company’s true strength lies in its people, whose creativity and empathy shape its work.

The company’s financial performance backs up this vision. CEO Óscar García Maceiras said Inditex ended fiscal 2025 with sales of €39.864 billion, up 3.2% from the previous year. The fiscal year closed on January 31, 2026. The figures point to financial ability to recover and a strong business model. Shareholders approved a dividend of €1.75 per share, comprising €1.20 in ordinary dividends and €0.55 in extraordinary dividends. That is a 4.16% increase on the €1.68 distributed for the previous year. The total is payable in two equal instalments of €0.875 per share. The first was paid on May 4, 2026, and the final payment is scheduled for November 2. The October 29 ex-dividend date comes before that payment; the maximum aggregate distribution is approximately €5.454 billion. Marking 25 years since its stock market debut, García Maceiras recalled that Inditex’s market capitalization has risen from around €9.1 billion in 2001 to over €170 billion today.

Inditex’s scale is also apparent in comparison with Fast Retailing, the Japanese owner of Uniqlo. Fast Retailing reported revenue equivalent to approximately €22.4 billion for fiscal 2025-26 and attributable net profit of more than €3 billion. Inditex recorded €39.864 billion in sales and €6.22 billion in net profit. The comparison places the group in a competitive field that also includes Shein and LVMH.

Inditex plans to invest approximately €2.3 billion in 2026 to expand its retail network and strengthen logistics, while developing new technological capabilities. The investment will support further international openings. Bershka will launch its first physical stores in Brazil and the United States. Lefties will continue its rollout after entering France, with new locations in the United Kingdom and Germany. Zara Home is set to open in Norway. García Maceiras also highlighted how artificial intelligence is being used across the company to boost productivity and operational efficiency, with customer experience another focus. The company is also rolling out accessible labeling for visually impaired shoppers.

Recent results indicate that momentum continued into fiscal 2026. In the first half, Inditex generated €19.755 billion in sales, up 7.6% year on year, while operating profit reached €5.513 billion. EBITDA grew 7.8%, and net income rose 6.8% to €2.98 billion. Sales growth was 9.2% at constant exchange rates, showing that currency movements reduced the reported increase in euros. The company’s investor calendar schedules its next nine-month results for December 2, 2026, with fiscal 2026 results expected in March 2027.

The group’s international footprint extends beyond new store openings. In France, Inditex ended 2025 with a reported 269 stores, including 104 Zara locations. Bershka had 57 stores, while Pull&Bear had 45 outlets. Its French workforce was reported at approximately 11,120 employees, reflecting the scale of its local operations and retail presence.

The board of directors also saw changes, with shareholders approving former CaixaBank president José Ignacio Goirigolzarri’s appointment as an independent director. Marta Ortega thanked Rodrigo Echenique, who stepped down after twelve years on the board, for his dedication and commitment.

Inditex’s results come as Spanish companies increasingly look abroad for growth opportunities. The group’s strategy pairs technological innovation with a strong focus on customer relationships in a competitive sector. Other major Spanish brands have also made headlines for international moves. One recent example is the reshaping of Ducati Gresini’s MotoGP team with an all-Spanish lineup, as reported in coverage of Joan Mir’s signing.

Inditex’s expansion and technology investment reflect broader trends in the Spanish economy, where global reach and digital change are seen as basic to staying competitive. Its accessible labeling system also points to growing awareness of inclusivity in retail. The company’s strategy and reputation continue to depend on balancing scale with a personal approach.

Richard Reid RUSSPAIN.com
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Richard Reid

Richard Reid is the News Editor at RUSSPAIN.COM. He oversees editorial standards, source review and corrections and writes across general news, including politics, economics and social affairs.