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Resimas Brings AI Into Care Home Search and Calls

Richard Reid RUSSPAIN.com

Post by Richard Reid

Resimas Brings AI Into Care Home Search and Calls RUSSPAIN.com © russpain.com
Resimas Brings AI Into Care Home Search and Calls © russpain.com

Resimas has introduced two AI tools for older people’s care: one helps families find potentially suitable homes, while the other handles calls staff cannot answer. The project starts in Barcelona.

For a family facing an urgent placement, budget and location shape the shortlist. The person’s care needs can narrow it further. Resimas has introduced two AI tools aimed at that search and at calls that staff in residential centres cannot answer while caring for residents or dealing with incidents. The market has a shortage of places: CBRE estimates Spain is short by about 100,000 care-home places. That gap could grow to 250,000 as the population ages. Investment in Spanish healthcare real estate had surpassed €900 million by September 2026, according to Iberian Property.

Matching Resimas compares a family’s circumstances with information about care homes, then identifies the centres it considers the strongest fit. The platform explains why it selected those options. It also flags details the family should confirm before deciding. Imserso census figures for 2025 list 7,893 residential centres and housing resources in Spain. Data from 7,319 facilities went into the analysis, a 92.7% response rate.

The assessment can account for a person’s degree of dependency and cognitive impairment. Mobility and room preferences matter too. Specific care services are another factor, alongside budget and location. The tool also considers how soon admission is needed.

Resimas gives the example of an 87-year-old with cognitive impairment and reduced mobility who needs help with daily activities. The person has a set budget and needs an urgent placement in the Barcelona area. The needs-based approach speaks to the scale of care required: Imserso figures reported by 65ymás show that 68.8% of residents fall within dependency grades II or III. In 2025, around 317,500 people over 65 lived in Spain’s social-healthcare facilities. Of those residents, 75.3% were over 80. Women made up 68.9%.

The tool is meant to provide an initial layer of analysis. It does not replace professional support or the family’s decision, a distinction that matters when choosing care for an older person.

A strong match still needs a real-world check. Families must confirm a centre’s availability, then assess its services and fit for the person’s needs.

Resimas has also introduced Resimas Voz, a telephone agent for residential care settings. It speaks with callers and identifies why they are calling. It can also collect information for the centre’s team to follow up. The stated aim is to support staff who cannot get to the phone, not to replace human attention. Alimarket reports that Spain’s residential healthcare sector employs 404,692 professionals. That figure includes 308,721 people working in homes for older people.

AI applications in care have also appeared in cancer-risk screening coverage, though that work addressed a different task. Resimas is developing tools for finding residential care and managing incoming enquiries.

The wider platform is evolving from a directory into a specialised service. It lists prices and services, with availability and temporary stays among the other details. The platform also covers priority admission. Dependency support and user ratings are included as well. Resimas is starting in Barcelona, where it aims to build accurate, up-to-date market information before expanding to other areas. In Imserso’s 2025 census, private facilities made up 65.8% of centres for older people. Public facilities accounted for 34.2%. The average centre had 75.8 places.

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